Careers

Join a supportive team and help those in need.

Departments

We're looking for talented folks from all walks of life to join our multi-faceted team.

If one of the descriptions below speaks to you, check out our current openings.

Woman in accounting department

Accounting & Finance

If you know what EBITDA stands for, then this is the department for you.

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HR & Admin

Some might say you're a people-person. Building a positive company culture is what you do best and you could recruit top-notch talent in your sleep.

People at a job interview

Contact Center

Attention to detail, effective communication, empathy, and excellent listening skills are all qualities you possess.

IT Department

IT & Development

You're fluent in C#, SQL, Python, and PowerShell. You understand networking (and not just in the getting to know people sense). Whether it's hardware or software you've got the tech skills to get the job done.

Marketing Creative

Marketing & Creative

Brand, benchmark, and behavioral segmentation are your three favorite Bs.

3 Coworkers walking together

Sales & Client Services

You've mastered the art of persuasion. Your energy has been described as infectious, and you crush every goal set before you.

Three people in a meeting

Traditional & Digital Media

You speak in acronyms like CPM, CPC, and CTR. Negotiating has become second nature, and optimized is your middle-name.

Openings

Join our team.

If you find a job opening that fits you perfectly let us know!

Sales Support, Customer Service Representative

Walker Advertising LLC. a leading and growing legal marketing agency, is looking for a full-time Sales Support, Customer Service Representative. In this role you will work closely with the sales team and you will be responsible for onboarding and maintaining new and existing customers. Candidate must be forward thinking, proactive and can multi task in a fast-paced environment. 

 

Primary duties/responsibilities include, but are not limited to:  

 

  • Coordinate with customers to resolve any billing inquiries. 
  • Act as the first point of contact for customers seeking help with products or technical issues. 
  • Provide troubleshooting and technical assistance to customers. Assess the customer's needs and translation into solutions. 
  • Key resource to ensure clients successfully engage with the products and realize the full potential of investment. 
  • Owning the Client “Customer” Experience by being proactive with the client touch points and handling any customer concerns and inquiries (reactive). 
  • Client maintenance, collect, manage and execute all contracts for new and existing clients.  
  • Collect and process payments for new and existing contracts. 
  • Update day to day activity in Salesforce. 
  • Maintain, produce and distribute internal reports as requested and scheduled. 
  • Maintaining a positive, empathetic and professional attitude toward customers always. 
  • Responding promptly to customer inquiries. 
  • Acknowledging and resolving customer complaints. 
  • Keeping records of customer interactions, transactions, comments and complaints. 
  • Providing feedback on the efficiency of the customer service process. 
  • Ensure customer satisfaction and provide professional customer support. 

 

 

Requirements/Skills: 

  • 5+ years of strong customer service abilities (face to face and on the phone). 
  • Ability to prepare reports. 
  • Strong Excel skills  
  • High School Diploma or general education degree, or four or more years related experience or training.  
  • Excellent verbal and written communication skills. 
  • Good time management and organizational skills 
  • Ability to work in a team environment. 
  • Outstanding sales skills. 
  • Proficient in MS Suite 
  • Experience using and managing Salesforce 

 

Benefits:  

 

Comprehensive and competitive, Walker Advertising offers a well-balanced package of benefits that serves to shape and complement the lives of our employees. Our current selection for eligible employees includes: 

  • Health Coverage for Medical, Dental and Vision 
  • Life Insurance Paid by employer 
  • 401(k) Retirement Savings Plan 
  • Paid Time Off 
  • Rewards and Recognition 

 

Walker Advertising LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Walker Advertising LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

To stay up-to-date on what’s going on at Walker Advertising

Walker Advertising LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Walker Advertising LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training