When clients become unhappy with their lawyers, the real problem often lies with the clients’ expectations. The case hasn’t gone the way they thought it would, and they become confused and upset. The key to avoiding these problems lies in managing the clients’ expectations from the start of your relationship. Understanding why your clients have […]
Month: June 2021
Many attorneys view client intake as time-consuming. Because the hours spent on intake aren’t typically billable, it’s easy to consider intake a low priority. However, client intake can actually be a vital building block to a law firm’s health and success. When intake is handled well, it results in prospective clients starting to build trust […]